Puika Yuen Louie, Director of Operations
Concierge, Mandarin Oriental Boston
Puika has been a concierge with over a decade of experience serving guests in both luxury hotels and private residences. She is currently a concierge at the Mandarin Oriental, Boston, where she combines deep local knowledge with a passion for exceptional service. I
n 2024, she was honored with membership in Les Clefs d’Or USA and recognized as a Star Employee during a Leading Quality Assurance (LQA) audit.Now in her fourth year on the Board of Directors of the Greater Boston Concierge Association, Puika is a dedicated advocate for excellence in hospitality.
One of her favorite recommendations for visitors is the Isabella Stewart Gardner Museum, a unique and enchanting space known for its intimate atmosphere, world-class art, and storied history.