About

The GBCA is comprised of member Concierges and guest service personnel from various Greater Boston hotels and residences, along with our affiliate members from local businesses and organizations.

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History​

The Greater Boston Concierge Association (GBCA) was founded in 1990 by a very small group of dedicated area concierges who were eagerly followed by another group to form the first association.The group envisioned an organization that would connect the city’s concierges and local businesses to provide even greater experience for guests and visitors alike. The network now connects both hotel and residential concierges, along with corporate affiliates to provide maximum reach for the area’s hospitality industry.The GBCA, the only networking association of its kind in Greater Boston, continues to thrive in the region known for rich history, fabulous dining and extraordinary attractions for all ages

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Mission​

The Greater Boston Concierge Association, governed by a board of directors* elected annually, is a 501(3) nonprofit organization with the mission to:

 

• Promote tourism within Greater Boston and to help create a positive image of the area and hospitality business.

• Develop unity and friendships among hotel/residential/corporate concierges and guest service personnel through social interaction and circulation and discussion of educational material activity information and to find solutions to mutual problems.

• Encourage stronger cooperation from Greater Boston area businesses, cultural, and athletic organizations to provide quality service to our guests and residents.

• Increase and develop the level of competence of Concierges and guest service personnel, and work for the recognition of the Concierge profession in their applicable Greater Boston industries.

• Provide the highest level of professionalism, while seeking to provide quality service to visitors and guests from around the world.

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Press​

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The Insider’s Guide to Making the Most of Hotel Concierge Services, Hotels Above Par, February 20, 2025
The best things to do Marathon weekend, according to a hotel concierge, Newsbreak.com, April 14, 2025

Beacon Hill Business Association hosts Beacon Hill Stroll exclusively for concierges, Beacon Hill Times, May 9, 2025