Mission Statement

The Greater Boston Concierge Association (GBCA) is comprised of member Concierges and guest service personnel from a collection of premier hotels and condominiums in the Greater Boston area, as well as affiliate members from a variety organizations. Together, we seek to:

  • Promote tourism within the city of Boston and create a positive image of the Greater Boston area and its businesses.

  • Develop unity among hotel/residential/corporate Concierges and guest service personnel through social interaction as well as the circulation and discussion of educational material, activity information, and best practices.

  • Foster participation from Greater Boston area businesses and institutions to provide quality service to our guests and residents.

  • Increase and develop the skills of Concierges and guest service personnel, and recognize excellence in the Concierge profession.

GBCA Charter